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HP Recommended
Microsoft Windows 11

I'm trying to set up HP Easy Start on a new laptop. I've downloaded the Setup files and gone through the wizard a dozen times. The drivers have downloaded just fine, the network setup is fine, I skip past the fax setup. I get to the point where it says "Install the latest HP Easy Start Software" and has a button for "Get Software" (don't get me started on why the software wasn't in the setup file I already downloaded!!!!!). Clicking on that button, it tries to open a web browser and I get the error message "We're sorry, we don't support this browser." I did some research and see that HP wrote it open only IE. I tried downloading IE, no luck - IE automatically opens as an Edge browser even when I check the default browser settings to never open in Edge. I believe it's a Windows 11 thing - there's a "feature" in Settings/Apps/Optional features that automatically "enables Internet Explorer mode functionality in Microsoft Edge" every time I try to download IE. I can't figure out how to un-enable it and keep IE. So I'm stuck with this pop-up window always opening in Edge and not working. I tried the "copy link to clipboard" link and pasted it in both Edge and Chrome, but all I get is either a 404 error (page not found), or a Spinner page...it takes me nowhere. I'm stuck not being able to complete the setup. I don't understand why the downloaded setup file doesn't contain the actual software I need - why do I need to go through this wizard in order to GET to the software download? It doesn't make sense. I do not understand why this has to be so complicated, or why an IE bug like this has not been fixed by HP. Please help. I just want the software!

1 REPLY 1
HP Recommended

Hello HP Support,

 

Please tell me what I do wrong.

 

1. I selected the first option:

HP8710 install fail 01.jpg

2. Manual connection:

HP8710 install fail 02.jpg

 

3. Network connection:

WSWDSTB_0-1648676943173.jpeg

 

4. Connect network cable:

WSWDSTB_1-1648676970601.jpeg

 

5. IP address...:

WSWDSTB_2-1648677001886.jpeg

 

6. Driver is (seemingly) installed:

WSWDSTB_3-1648677028852.jpeg

 

7. Select options:

WSWDSTB_4-1648677050754.jpeg

 

8. Activate? What do I have to activate?

WSWDSTB_5-1648677076493.jpeg

 

 

9. Download software? Why? I already downloaded and installed the software!

HP8710 install fail 13.jpg

 

10. HP does not support this broswer???

Please don't tell me, which browser you support! That would be too easy!

First I tried "exotic" browsers like "Google Chrome" and "Microsoft Edge":

HP8710 install fail 14.jpg

 

11. Okay, copy the link...:

HP8710 install fail 15.jpg

 

12. Ah, you have to use Internet Explorer! And then: Surprise!

HP8710 install fail 16.jpg

 

HP, I would really appreciate a solution.

 

WSWDSTB

(We're Sorry, We Don't Support This Browser)

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.