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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- TOUCH SCREEN AND FINGER PRINT STOPPED WORKING AFTER 23H2 UPD...

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2 REPLIES 2
03-28-2024 06:12 PM
Here's a video from HP Support about troubleshooting an unresponsive Touch Screen in Win11:
https://www.youtube.com/watch?v=WqdxBbfAdQY
Here's a video from HP Support on how to fix fingerprint login issues:
https://www.youtube.com/watch?v=EtIjIjyVzYs
I am a volunteer and I do not work for, nor represent, HP
Learn how to troubleshoot a touch screen that does not respond to touch or responds intermittently. Chapters: 00:00 Introduction 00:24 Confirm that the computer has a touch screen 00:54 Run Windows Update 01:13 Configure the touch display 01:57 Perform a touch screen diagnostic test 03:01 Adjust ...
03-29-2024 10:30 AM
Reinstall the driver and re-setup your fingerprint with a static picture instead of Windows Spotlight. Shut down your PC and start it up again and everything should be back to normal. Fingerprint logo will not show up on the lock screen until the second time around though.
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