• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-26-2021 02:14 PM

HP Recommended
Product: HP Pavilion 23-b000ej All-in-One
Operating System: Microsoft Windows 10 (64-bit)

Hey.

My USB port at the back side of my computer seems not to recognize any usb device that I connect, 

the power is on but it does not respond.

tried to update the computer via Windows Updates and HP support

Category:
1 REPLY 1

‎11-27-2021 10:41 AM

HP Recommended

@AizeBZe -- yes, USB ports do fail, either at the socket, or where the socket connects (or is no longer connected) to the motherboard, or at the electronic circuits inside the motherboard. There is nothing that you can do, except to use a different USB port, or to purchase a "USB-expander" (connects to one USB socket on your computer, and provides multiple USB sockets for your devices.

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.