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HappyTimeHollis
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Updated drivers broke a bunch of things?

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HP Pavilion TG01-0100a
Microsoft Windows 10 (64-bit)

I used the HP Support assistant and downloaded update drivers, now I'm getting a lot of software issues with my new computer. Google Chrome is giving me errors on random pages (STATUS_IN_PAGE_ERROR), Discord crashes and restarts when I use my scroll wheel inside a server's channel tab and McAfee won't open (giving me a flashing wheel on my mouse icon when I try). I have un-installed and re-installed all three pieces of software and nothing was fixed.

 

The update drivers I downloaded are the following:

 

* Realtek Bluetooth Audio Driver for Microsoft Windows

* Realtek High-Definition Audio Driver

* Realtek RTL8xxx Series Wireless LAN Drivers for Microsoft Windows 10 (DCHU)

* Intel Chipset Insrallation Utility and Driver

* Realtek Local Area Network (LAN)

 

I don't see an option anywhere in the Support Assistant to roll back the drivers to where they were working and my Google-fu has come up lacking as well. Can anyone help me please?

4 REPLIES 4
Prométhée
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Message 2 of 5
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Hello
It may have nothing to do with it.
but you can remove a device driver completely, and windows should reinstall the previous version
In the device manager click on the driver to delete
choose the driver tab then uninstall a small window opens with a box, check "delete the driver for this device"

Annotation 2020-06-03 173006.png



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Mugli123
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Message 3 of 5
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Hello there, HappyTimeHollis.

I think that the drivers have been corrupt. 

1. Try restarting your computer.

2. Re-launch the HP support assistant, and try again.
3. Do a system restore. (If you have created a restore point)

4. Try uninstall all drives and restart the computer. (I have done that. It may risking your computer to stop working I DO NOT RECCOMEND TRYING)


You don't need to update drives as that may cause problems. It is neccesery updating if there is an exclamation mark.

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Prométhée
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Message 4 of 5
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@Prométhée wrote:

Hello
It may have nothing to do with it.
but you can remove a device driver completely, and windows should reinstall the previous version
In the device manager click on the driver to delete
choose the driver tab then uninstall a small window opens with a box, check "delete the driver for this device"

Annotation 2020-06-03 173006.png


Have you tried what I said, @Mugli123  have you made progress in your problem?

@HappyTimeHollis  Please wait for the return of the user, before giving different instructions, we do not know if what has been indicated has been done, and the result!
As I indicated, it is sometimes possible that this is pure chance!

 



Please remember to mark the answers this can help other users:
please click on the accept as solution button if message provided an answer to the problem





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Mugli123
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I tried to help her and giving her my best solutuins. I don't need help with the computer I am trying to be as professional as you.

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