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monkeydunk
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Solved!

Windows 10 upgraded and now it says HP acce;erator is not compatible

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HP 17" Envy
Microsoft Windows 10 (64-bit)

Microsoft did automatic uprade of win 10 64 bit and now the HP accelerator is not comatible with this version. it says to see if there is an upgrade with this new win 10 version.

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Riddle_Decipher
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@monkeydunk

It looks like you were interacting with @DavidSMP, but he is out for the day & I'll be glad to help you out, 

I'm the Riddle_Decipher & I'm at your service. 

 

I suggest you hold on to the downgrade as you don't seem too satisfied with the workaround, that said, here is the list of softpaqs that should help your cause, depending on your product, 
I recommend you try downloading them one after the other to check which works: 
 
ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71708.exe 
http://ftp.hp.com/pub/softpaq/sp67001-67500/sp67280.exe 
http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe 
  

Here's the latest version of the 3D drive guard software: 

Receives notifications from the integrated accelerometer and automatically parks the hard drive to reduce the risk of damage if the PC is accidentally dropped. 

  

Click here to download and install (sp77869)

 

Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help.

{If this resolved your concern, Click on "Accept as Solution" & the Purple Thumbs up}.

Riddle_Decipher
I am an HP Employee

View solution in original post

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DavidSMP
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Hi @monkeydunk,

 

Good Day. A warm welcome to the HP community. I reviewed the case relating issues with the accelerometer driver not being compatible with the new Windows build. brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this.

  • Did you try to uninstall the driver from device manager completely and try to install it from the recovery manager?

For a start please try these steps:

Please uninstall the accelerometer driver from device manager and delete the software for the device.

  • Then restart the computer and try to install the driver from recovery manager from this link: http://hp.care/2sGgxLM and check if this does the trick for you.
  • If this does not work, then please go back to the previous Windows build by following these steps from this link: http://hp.care/2uyw5Hc and later install the accelerometer drivers as a last resort.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you. 🙂

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

DavidSMP
I am an HP Employee

monkeydunk
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Your rollbadck trick is for previous windows. I only have windows 10 on my computer and when they upgraded it to a different version (without asking} that is when the HP accelerometer became not compatible. So if I rollback to the last version of win 10, what is to prevent themfrom uprading it again?

0 Kudos
Riddle_Decipher
HP Support Agent
HP Support Agent
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@monkeydunk

It looks like you were interacting with @DavidSMP, but he is out for the day & I'll be glad to help you out, 

I'm the Riddle_Decipher & I'm at your service. 

 

I suggest you hold on to the downgrade as you don't seem too satisfied with the workaround, that said, here is the list of softpaqs that should help your cause, depending on your product, 
I recommend you try downloading them one after the other to check which works: 
 
ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71708.exe 
http://ftp.hp.com/pub/softpaq/sp67001-67500/sp67280.exe 
http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe 
  

Here's the latest version of the 3D drive guard software: 

Receives notifications from the integrated accelerometer and automatically parks the hard drive to reduce the risk of damage if the PC is accidentally dropped. 

  

Click here to download and install (sp77869)

 

Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help.

{If this resolved your concern, Click on "Accept as Solution" & the Purple Thumbs up}.

Riddle_Decipher
I am an HP Employee

View solution in original post

monkeydunk
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Thank you for your help. I used the most recent application of the 3D drive guard that you recommended and provided a link to and it worked! Thank you  very much.

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Riddle_Decipher
HP Support Agent
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@monkeydunk

Thank you for the update,

I appreciate your time and efforts, 

 

I'm glad I could contribute towards resolving the issue and finding the solution you were looking for.

Thanks for taking the time to let the community know about the solution

 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂

Riddle_Decipher
I am an HP Employee

0 Kudos
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