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Posts: 1
Member Since: ‎04-21-2017
Message 1 of 2 (132 Views)

Windows Hello wont work.

Product Name: Pavilion 23-q120
Operating System: Microsoft Windows 10 (64-bit)

I'm operating with W10Pro. My P23 computer is an All in One with built in camera. I want to use Microsoft Hello facial recognition system. When I try to activate message says "not avalible on this unit." Do I need a software upgrde? Microsoft says I have a camera that should work.



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HP Support Agent
Posts: 7,704
Member Since: ‎07-14-2016
Message 2 of 2 (100 Views)

Re: Windows Hello wont work.

Hello, @Al114 – Hope you are well Smiley Happy

Thank you for joining the HP Forums! I read your post on Windows Hello issue and I am happy to look into this issue for you!


Going through your post, I understand that your Pavilion did not support the Windows Hello feature. Windows Hello is the latest Microsoft security feature and requires a specific PC hardware environment to support. This is required in order to ensure that the subject is indeed human, and not a photograph.

Windows Hello will work with all existing fingerprint capable devices. We assume that includes those available on laptops, and possibly future Windows phone devices with a fingerprint sensor. Face detection will require an Intel RealSense camera, or a device with an IR sensor that meets the “Microsoft sensor spec”. Unfortunately, your Pavilion only has a regular webcam and hence the feature is not supported.


I hope that answers your concern adequately. Let me know!

Cheers Smiley Happy

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