04-21-2017 10:46 AM
I'm operating with W10Pro. My P23 computer is an All in One with built in camera. I want to use Microsoft Hello facial recognition system. When I try to activate message says "not avalible on this unit." Do I need a software upgrde? Microsoft says I have a camera that should work.
Switch to previous tab
Switch to next tab
Close all tabs except current
Close current tab
Open new tab
Close all tabs
Refresh current tab
Scroll to bottom
Scroll to top
Reopen closed tab
Go to home page
04-22-2017 04:00 PM
Hello, @Al114 – Hope you are well
Thank you for joining the HP Forums! I read your post on Windows Hello issue and I am happy to look into this issue for you!
Going through your post, I understand that your Pavilion did not support the Windows Hello feature. Windows Hello is the latest Microsoft security feature and requires a specific PC hardware environment to support. This is required in order to ensure that the subject is indeed human, and not a photograph.
Windows Hello will work with all existing fingerprint capable devices. We assume that includes those available on laptops, and possibly future Windows phone devices with a fingerprint sensor. Face detection will require an Intel RealSense camera, or a device with an IR sensor that meets the “Microsoft sensor spec”. Unfortunately, your Pavilion only has a regular webcam and hence the feature is not supported.
I hope that answers your concern adequately. Let me know!
Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
I am an HP Employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!