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HP Recommended
Hp stream model 14 window 10
Other

So recently i received this laptop from my friend but they had no knowledge of the password. I figured if i could just factory reset it.When i try to hard reset it leads me to the screen where it says “could not reset ps”.

1 REPLY 1
HP Recommended

Hi @Helpmeoutplease

 

Welcome to the HP Support Community. I'd be happy to assist you with the password issue. 

 

Please try these steps - HP PCs - Change or Reset the Computer Password

 

 Also, try these steps to reset the computer - HP PCs - Resetting Your Computer

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.