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Wont let me factory reset

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Hp stream model 14 window 10

So recently i received this laptop from my friend but they had no knowledge of the password. I figured if i could just factory reset it.When i try to hard reset it leads me to the screen where it says “could not reset ps”.

HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Helpmeoutplease


Welcome to the HP Support Community. I'd be happy to assist you with the password issue. 


Please try these steps - HP PCs - Change or Reset the Computer Password


 Also, try these steps to reset the computer - HP PCs - Resetting Your Computer


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

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