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Helpmeoutplease
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Wont let me factory reset

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Hp stream model 14 window 10
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So recently i received this laptop from my friend but they had no knowledge of the password. I figured if i could just factory reset it.When i try to hard reset it leads me to the screen where it says “could not reset ps”.

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asmita6658
HP Support Agent
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Message 2 of 2
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Hi @Helpmeoutplease

 

Welcome to the HP Support Community. I'd be happy to assist you with the password issue. 

 

Please try these steps - HP PCs - Change or Reset the Computer Password

 

 Also, try these steps to reset the computer - HP PCs - Resetting Your Computer

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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