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Honor Student
Posts: 2
Member Since: ‎04-18-2017
Message 1 of 4 (169 Views)

Word and excell (2016) have just stopped working error message " Word has stopped working"

Product Name: Omen 870-010na
Operating System: Microsoft Windows 10 (64-bit)

Just installed some printer software, maybe related, but no other updates, just will not open up word or excell! No windows updates available.

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HP Support Agent
Posts: 8,360
Member Since: ‎08-11-2014
Message 2 of 4 (145 Views)

Re: Word and excell (2016) have just stopped working error message " Word has stopped working"

@Markieboy
Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

 

I understand you are unable to use both Microsoft word or excel due to the error message you've mentioned,

I'll be glad to help you out, however, for an accurate solution I will need more details:

 

What is the product number of your product? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? Have you attempted a system restore?

Did you check with Microsoft as this is related to their application?

 

If you haven't checked with them yet, perhaps you should check this link: Click here

 Please reply with the details for further assistance.

 

Eager to help!

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

Honor Student
Posts: 2
Member Since: ‎04-18-2017
Message 3 of 4 (126 Views)

Re: Word and excell (2016) have just stopped working error message " Word has stopped working&q

Thank yuo for yuor help . I subsequently found out it was the driver installed for the printer that was causing office 2016 to stop working.

 

uninstalled the driver software and it works fine. how ever that does not help me with the printer!

 

I did try system restore but that did not work.

 

thanks

 

Mark 

HP Support Agent
Posts: 8,360
Member Since: ‎08-11-2014
Message 4 of 4 (118 Views)

Re: Word and excell (2016) have just stopped working error message " Word has stopped working&q

 

@Markieboy

Thank you for replying with this overwhelming and detailed response Smiley Wink 

I appreciate your time and efforts,

 

I'm glad the MSOffice issue has been resolved, to help you with the printer, i need a few answers:

Which HP software are you using to print?

What issues do you have regarding the printer?

 

I would appreciate a few details.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,  

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner, 

Thank you for posting in the HP Support Forum.  Have a great day! 

Regards, 

Riddle_Decipher
I am an HP Employee

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