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dmb47
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Yahoo Mail, HP and HP Smart Friend

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Microsoft Windows 10 (64-bit)

New HP Desktop a few months ago.  Don't know model right off.  Could not get my Yahoo email to download and work.  Called the service number and they said because I did not get it at WalMart that HP did not cover that kind of help and connected me to HP smart Friend Services.  $149.00 (monthly payments a year then to pay for it.) They gave me some piece of crap email I hate.  Since then I was able to get rid of that email and found a way to use my Yahoo email.

 

Is this HP Smart friend a real HP partner?  I feel I have been ripped off.  Due to fraud on a credit card they can not collect payment now.  Got an email and thought I would check out there to see if they are real and a true HP partner? I feel scammed and if I cancel they'd still charge me most of that $149.00

 

Please help me out.  I'm a grandmother who is pretty good, but yet a lot to learn.  Please help me.  Thank you.

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wb2001
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@dmb47,

I would disable remote acess on your computer.  Also check for any programs added on the date of their interaction with you.  I do suspect a remote control program was added.

 

They have an interesting webpage, and make many references to HP.

Upon contacting them, I was able to verify that HP Smart Friends is a vendor.   The handler admitted they were a 3rd party commercial vendor. A rather slick site with all the HP Logo and cutesy propoganda labeling and references.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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dmb47
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Thank you.
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