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Top Student
Posts: 5
Member Since: ‎08-20-2016
Message 1 of 2 (175 Views)

brightness buttons and voulme control buttons are not working

Product Name: hp notebook
Operating System: Microsoft Windows 10 (32-bit)

hello Im having an issue with my laptop , two days ago i turned it on and i dont know what did i pressed but a dailouge box appeared with two options ( yes\ no ) and i was in a hurry i think i cilcked on yes or maybe no i dont remmber but  since then my brightness keys f2 and f3 and my volume control keys f6 and f7 and f8 none of them are working i tried every single soultion in the internet now the screen is too bright and i cant control it i wish u could help me asap thank you

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Member Since: ‎08-09-2015
Message 2 of 2 (155 Views)

Re: brightness buttons and voulme control buttons are not working

bhs313

 

Hello;

Allow me to welcome you to the HP forums!

Clearly sounds like some "update" has been done recently that corrupted the drivers for your keyboard.

 

You should see if you can use System Restore to go back to an ealier date: http://www.howtogeek.com/237230/how-to-enable-system-restore-and-repair-system-problems-on-windows-1...

 

If that then works, then use this to disable driver updates in Win10: How to stop Windows 10 from automatically updating device drivers - windows 10 - Windows 10


Good Luck

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