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Message 1 of 2
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desktop will not star

HP Recommended

hello i can not start my PC

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Message 2 of 2
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HP Recommended

Hi @Let62,


A warm welcome to the HP community. I read the post about the computer not booting. I will be delighted to assist you. 


For better clarity and to assist you better I would require more information regarding this:


  • Did this happen after a power outage or surge?
  • Please provide the complete model# or product# of the computer with the operating system installed currently.
  • Is there a light on the power button and by the side of the charging port where the charger plugs in?

Please furnish all the required details to assist you correctly. For now it looks like a hardware issue with the computer.


Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as Accepted Solution as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂



I am an HP Employee

0 Kudos
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