how to remove the back from an hp 24-e072cy all in one?

[computerwoman]

I am considering upgrading the memory on my hp 24-e072cy all in one but I can't find instructions on how to open the case to get to the memory modules.  Does anyone have any info?

[Dragon-Fur]

@computerwoman

The information you seek is on Page 9 of this document:

Customer Self Repair

Excerpted:

HP_All-in-One_24_Remove_Back_Cover_1

Reference and Resources – Places to find help and learn about your Device

Device Homepage

Drivers / Software and BIOS, Videos, Bulletins/Notices, How-to, Troubleshooting, Manuals, Product Information, more

HP All-in-One - 24-e072cy

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[computerwoman]

Thank you for the information but all these documents indicate that my case has screws under the stand. But I don't have any screws anywhere on the case.  So how do I get it open?

[Dragon-Fur]

@computerwoman

I don't know.

Computer cases are usually either secured with screws or with a snap-lock mechanism of some kind.  Either way, there should be evidence.  ??

I was recently reminded that there are YouTube videos for pretty much every subject imaginable.  Perhaps that is a good place to continue.

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We are a world community of HP enthusiasts dedicated to supporting HP technology.