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ineedhelp28
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hp pavilion 20 Product number:H3Y89AAR running slowly

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hp pavilion Product number:H3Y89AAR

Hi i would like to get some help i recently updated an hp pavilion 20 Product number:H3Y89AAR to windows 10.  After the upgrade everything is lagging.  When i try to watch a video, use the camera or do anything it takes awhile to load.  If i am watching a video i can hear the audio but the video is like 2 or 3 seconds behind.  When i try opening any app it takes sometime to load or then everything just stops working. i dont have many programs on the pc but 2 apps hp support and fortnite as i want my son using this pc. Please help and thank you

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asmita6658
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@ineedhelp28

 

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there seems to be an issue with the system performance. 

 

Don't worry, I'm here to help! 

 

Let's try updating the computer -


Step 1 Windows Updates troubleshooter -

Click on this link to run Windows Updates troubleshooter.

 

Step 2 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Step 3 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

You may also refer to this document - HP PCs - Computer Is Slow

 

Hope this helps!

 

Let me know how that goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day ahead 🙂

Asmita
I am an HP Employee

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ineedhelp28
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I tried all that and it's still the same when I updated everything went down hill I can hear audio but the video lags if I try to open 2 apps it crashes pc

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asmita6658
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@ineedhelp28

 

Hi there, thanks for replying. Appreciate you trying that. 

 

I'd suggest you try re-install the Win 10 using the Media Creation Tool

 

Let me know. 

Asmita
I am an HP Employee

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