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vicki70
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hp photo creations

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I have been using HP Photo Creations for last 5 years.  Used it on 9/8/17 and all was fine.  Yesterday, when I tried and error came up12057 that said Rocketlife could not connect to server .  Please help.  I have been working on the problem over 24 hours.

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RocketLife
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HP Recommended

Hi Vicki.

 

Thank you for using HP Photo Creations. The 12057 error indicates a conflict with the Internet Explorer web browser. (Even if you don't use Internet Explorer as your primary browser, it provides background services.)

 

Here are directions on resetting Internet Explorer to fix the error:

 

https://www.rocketlifesupport.com/portal/kb/articles/error-10012-error-12057-error-10015-3-error-100...

 

If the connection problem remains, please contact our technical support at the site above.

 

Thanks again,

 

RocketLife

RocketLife, developer of HP Photo Creations
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