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Message 1 of 2
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monitor goes to sleep and won't wake during gaming

HP Recommended
HP monitor
Microsoft Windows 10 (64-bit)

While playing purchased games my monitor will go to sleep and does not wake up with control,alt,delete or esc. I have to turn off the entire computer and restart it to get back into it. BTW, it is jewel quest, but happenes on any game I am not playing on the internet. I already changed the power settings to never on both options. I also read to go into a setting of PC1 express and I turned off that setting, none worked. So basically after each game I must exit to desktop and re-enter to be able to play the next game without getting locked out. I know computer is still running because I can still hear the music the game plays.

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Message 2 of 2
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HP Recommended


Welcome to the forum.

I am not an HP employee.


Please provide your PC's product number only.


This sounds like a graphics hardware or graphics driver problem. 


Incorrect power settings would cause this symptom on a consistent basis.



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