cancel
Showing results for 
Search instead for 
Did you mean: 
albuchanan05
New member
1 0 0 0
Message 1 of 2
202
Flag Post

my grayscale is deleted

HP Recommended

I'm trying to print my label out in black. However, it keeps using my colored ink. I watched Youtube after Youtube video and I can't figure it out. I went into device and printers and hit my printer and it told me to right click on i think it was printer preferences and the grayscale button is gone. Do i need to install something or how do I get it back so I can print in my black ink? 

1 REPLY 1
Raj1788
HP Support Agent
HP Support Agent
11,683 11,674 582 669
Message 2 of 2
Flag Post
HP Recommended

@albuchanan05

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

 

To provide you with an accurate solution, I'll need a few more details:

Could you please help me with the model name or the product number of the printer and the operating system.

Is the copy working fine? (If available)

How is the printer connected?

 

 

Keep me posted, how it goes!

Have a great day!

Cheers:)

 

Raj1788
I am an HP Employee 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation