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my grayscale is deleted

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I'm trying to print my label out in black. However, it keeps using my colored ink. I watched Youtube after Youtube video and I can't figure it out. I went into device and printers and hit my printer and it told me to right click on i think it was printer preferences and the grayscale button is gone. Do i need to install something or how do I get it back so I can print in my black ink? 

HP Support Agent
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Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.


To provide you with an accurate solution, I'll need a few more details:

Could you please help me with the model name or the product number of the printer and the operating system.

Is the copy working fine? (If available)

How is the printer connected?



Keep me posted, how it goes!

Have a great day!



I am an HP Employee 

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