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Message 1 of 2
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my pc freezes

HP Recommended
HP ENVY Phoenix 860-008na
Microsoft Windows 10 (64-bit)

Every day i turn my pc on and with in 5 mins all freezes i cant do nothing..i have to click an hold power button to turn off an bk on again and works first i tho was my keyboard and mouse i tryed another one i have and day after same thing...ive tryed everything but still same...can anyone help me on this prob plz

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Message 2 of 2
Flag Post
HP Recommended



Good Day. A warm welcome to the HP community. 


I reviewed the case regarding issues with the computer crashes randomly. I will be delighted to assist you here.  


Follow this link and update the bios.


Hope this helps. Let me know how it goes. 😉

I am an HP Employee

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