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‎12-14-2018 10:37 AM

HP Recommended
Product: HP ENVY Phoenix 860-008na
Operating System: Microsoft Windows 10 (64-bit)

Every day i turn my pc on and with in 5 mins all freezes i cant do nothing..i have to click an hold power button to turn off an bk on again and works fine...at first i tho was my keyboard and mouse i tryed another one i have and day after same thing...ive tryed everything but still same...can anyone help me on this prob plz

1 REPLY 1

‎12-15-2018 01:39 PM

HP Recommended

@channylyre

 

Good Day. A warm welcome to the HP community. 

 

I reviewed the case regarding issues with the computer crashes randomly. I will be delighted to assist you here.  

 

Follow this link and update the bios.

 

Hope this helps. Let me know how it goes. 😉

Barachiel
I am an HP Employee

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