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channylyre
Level 2
12 7 2 0
Message 1 of 10
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my pc freezes

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hp envy phoenx desktop 860-008
Microsoft Windows 10 (64-bit)

Every day i turn my pc on and with in 5 mins all freezes i cant do nothing..i have to click an hold power button to turn off an bk on again and works fine...at first i tho was my keyboard and mouse i tryed another one i have and day after same thing...ive tryed everything but still same...can anyone help me on this prob plz

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Lil_Boy_Blue
Level 12
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Hi

 

I would suggest that the Fast Start Up is disabled.

PWR and LID.pngas appropriate.

 

Also try the F8 option of starting in Safe Mode and running some software diagnostics.

https://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/

 

HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:

DOWNLOAD HP DIAGNOSTICS WINDOWS

 

Other possibilities are a BIOS setting issue (CMOS/RTC battery), or a driver that is 'dodgy'.

 

If in doubt please ask.

 

 

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channylyre
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hi...i got it from very brand new with windows 10 

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Lil_Boy_Blue
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So is Fast Start Up disabled?

 

Can you start it in Safe Mode?

How to Boot Into Safe Mode on Windows 10 or 8 (The Easy Way)

 

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channylyre
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hi lil_boy_blue....thankyou for HP DIAGNOSTICS WINDOWS am doing some test and so far my mouse pointer as failed 😞 keyboard and mouse i use is call of duty mw3 G105 and mouse it call of duty  G9x got these years ago for my older pc ya think could be them thats the prob and am looking to buy new ...would it be best to get hp make rather then logitect...am looking for a gaming keyboard and mouse 

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Lil_Boy_Blue
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Hi

Whatever 3rd party hardware you get will need drivers, unless it is plain vanilla.

https://support.logitech.com/en_us/product/gaming-keyboard-g105/downloads#

https://support.logitech.com/en_us/product/laser-mouse-g9x/downloads#

 

You may that a re-install of drivers could sort out some of the problems.

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channylyre
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Hi little boy blue... I run the test all passed except mouse pointer failed... But for some reason the 1TB storage showed up now.. as I only had the 17GB where I couldnt store a lot on my pc... So fingers crossed might not freeze.. Will let you know tomorrow... Thank you so much with ur help... 

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Lil_Boy_Blue
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Hi

 

Usually there a re 4 partitions, Boot,  C:\, d: and a RE partition.

 

AND Windows uses the small 17 gig area as the main area for updates etc, sometimes showing up as D:\ and it a fault/problem with the way Microsoft does updates.  Make a Recovery Media immediately.

 

Then try and stop Microsoft using that small recovery partition.

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channylyre
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how do i stop Microsoft using that small recovery partition...plus since i got local disk: D back i keep hearing a grinding sound coming from it....plus i've done a test on that hardware diagnostics it only goes to 20% then it cancel...ya think i might need a new 1TB driver? if so where best place to get one?

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Lil_Boy_Blue
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Hi

 

First create a Backup and Recovery Media (16 GB USB flash drive).

Then re-run the diagnostics.

 

 

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