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HP Recommended
HP ENVY 15.6 inch Laptop PC 15-ep1000 IDS Base Model

i am trying to get in contact with HP and i am unable to contact HP i tried several times got no response. device is also out of warranty but i was informed last time i spoke with HP live chat they told me i need a repair order to activate warranty. Also i have tried everything to contact HP but i am very frustrated and cannot seem to contact HP live chat like i did before. i also looked up how to do repair order but i cannot get in contact with HP for a repair order same with calling them. I am not very happy right now but i wish for a repair order so i can get my laptop cleaned and fix the keys and split keys. that way the left shift key will work properly. i will go to best buy if i have to in order to repair this laptop. please how can i contact live chat of hp so they can do the repair with charges?

1 REPLY 1
HP Recommended

I wish we could help you on this but we here are unable to assist you in this issue.


We are just a Community Support forum staffed by part-time volunteers not associated with HP.


We have no access to other HP functional areas including: billing, repairs and Service Centers, sales, or warranty. Nor are we able to contact customers -- via chat, via email, or via telephone.


For direct contact with HP, your best bet is to contact HP Customer Service to see what they will do for you:


https://www.hp.com/us-en/shop/cv/customerservice



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.