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UnityOE
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"HP PC Hardware Diagnostics Window" is showing "test failed" on battery test.

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hp notebook 14-al061nr
Microsoft Windows 10 (64-bit)

I have an HP Pavilion Notebook, all I could find as far as model goes 14-al061nr. I just replaced my battery, and ever since then the battery has said it is 255% charged, and died after a minute of being unplugged. I'm trying to calibrate it, but to do that I'm trying to run the PC Hardware Diagnostics test, but the test stops, saying it was cancelled.

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praveen196
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@UnityOE Welcome to HP Community!

 

I understand that you are facing issues with the battery,

 

Do not worry. I will try to fix the issue.

 

Please perform the battery test and let us know the failure code.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Battery and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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UnityOE
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So. It took a while. But I did some hacking and I found the issue.

The battery was plugged in upside down.

 

I hovered over where it said 255% charged instead of clicking on it and it said no battery present.

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praveen196
HP Support Agent
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@UnityOE

 

Thank you for the update.

 

Please provide the battery part number that you have replaced.

 

I have a few steps listed below that should help you resolve this concern: 

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 
1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed. 

 

Also, please update the BIOS.

 

Have a nice day!!

 

 

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