scroll not working as rows get jumbled

[nem4]

scrolling in a program caused the rows to scramble or just the top and bottom scroll and the rest does not move

[Dilip_18 · Accepted solution]

Hi@nem4,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing scroll issues with the HP Pavilion All-In-One.  

I have a few recommendations 

• Update your Notebook computer to latest BIOS from HP.COM.
• Make sure the Windows and HP support assistant updates are up to date.
• Try doing Reset PC Keep my files from windows and check if it works.

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[nem4]

Update - I noticed both display drivers had statements that they require further installation. I uninstalled one and the problem corrected but the computer reinstalled it and the problem was back. I disabled one of the drivers and the problem was fixed.

[Dilip_18]

Hi@nem4,

Thank you for responding, I appreciate your time and effort.

Good to know that the issue is resolved.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!