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khairul_safwan
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unable to open Bios image file

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Omen by HP laptop 15 - ce0xx
Microsoft Windows 10 (64-bit)

Hi , this morning i just install Windows 10 on my new SDD . so after installed the windows 10 , i want to install the Omen Command Center . so when i want to install omen command center this thing pops out 

IMG-7641.JPG

so i proceed with "Proceed with Bios Update" and then this thing pops out

 

IMG-7640 1.jpg

 

what should i do?

 

my bios revision F.15

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Lil_Boy_Blue
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Message 2 of 6
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HP Recommended

Hi
Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: N6K07EA#ABU

Matching products for United Kingdom (200)


Please do not post Serial Numbers.

 

Then we check the main Board SSID, mine is 8130

SSID WiFi Born On.png

and double check the BIOS version compatibility.

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khairul_safwan
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Model : Omen by HP Laptop 15-ce0xx

OS : Microsoft Windows 10 Home Single language

My system SKU is  : 2GD36PA#UUF

 

photo_2020-01-01_17-57-46.jpg

 

and how i do i check the BIOS version Compatibility?

 

 

 

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Lil_Boy_Blue
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HP Recommended

Hi

 2GD36PA  --   OMEN BY HP - 15-CE032TX

 

http://partsurfer.hp.com/Search.aspx?searchText=2GD36PA

https://support.hp.com/gb-en/product/omen-by-hp-15-ce000-laptop-pc-series/15551437/model/17252085/ma...

 

You are probably doing everything correctly.

 

HP Firmware Pack (Intel Processors)

F.18 Rev.A Nov 23, 2018 Download

 
HP Firmware Pack (Intel Processors)

F.17 Rev.A Jul 27, 2018 Download

 

 

AND it comes out as an empty file.  Despite my choice of COPY.

 

However my A/V BitDefender is wiping as it is a "threat", Malware Bytes sees no problem.

 

I have extracted the exe file using 7zip from the SP package.

S:\2020>dir

01/01/2020 10:20 <DIR> .
01/01/2020 10:20 <DIR> ..
0 File(s) 0 bytes

S:\2020>dir

01/01/2020 10:28 <DIR> .
01/01/2020 10:28 <DIR> ..
18/04/2019 13:51 10,951,632 BIOS_Update.EXE

 

So I am unable to progress as I get nothing at all.

 

 

 

 

 

 

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khairul_safwan
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so i need to download both of these file?

 

HP Firmware Pack (Intel Processors)

F.18 Rev.A Nov 23, 2018 Download

 
HP Firmware Pack (Intel Processors)

F.17 Rev.A Jul 27, 2018 Download

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Lil_Boy_Blue
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NO

You can try and do incremental updates if YOU choose to.

 

I don't believe that the updates will cause the latest to work, but you choose.

 

 

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