cancel
Showing results for 
Search instead for 
Did you mean: 
Shvedius
New member
2 1 0 0
Message 1 of 4
251
Flag Post

Сomputer overheating during the Battlefield4

HP Recommended
HP Pavilion 24-xa0066ur
Microsoft Windows 10 (64-bit)

I have a new PC HP Pavilion 24-xa0066ur.

When playing Battlefield4 after 4-5 minutes the screen starts to go off and turn back on more and more often. Very hot air is coming out of the rear vent, and the fan is rotating noticeably noisily. But not fast enough, it can be faster - sometimes short- term it turns on clearly stronger, but not in the game.

Can it be possible to make the cooler rotate more actively? 

p.s. all drivers and BIOS are updated

3 REPLIES 3
Echo_Lake
HP Support Agent
HP Support Agent
23,493 23,451 1,064 1,097
Message 2 of 4
Flag Post
HP Recommended

@Shvedius

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  
use the following steps:

  • Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.

For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.

  • After you remove the dust, turn on the computer. If the error message persists, continue with these steps.
  • Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.

For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.

  • In some cases, updating the BIOS might help prevent this error from occurring. For more information on how to update the BIOS, see Updating the BIOS.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

0 Kudos
Shvedius
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

My computer is completely new - there is no dust at all. BIOS is just updated.

Thanks, but it doesn't work.

0 Kudos
Echo_Lake
HP Support Agent
HP Support Agent
23,493 23,451 1,064 1,097
Message 4 of 4
Flag Post
HP Recommended

@Shvedius

Thank you for posting back. 

  • Have you tried different games?
  • Does it happen while watching Videos or Movies?

If your experiencing overheating issue only while playing battlefield game then you may need to reduce game graphic settings.  

 

Keep me posted!

ECHO_LAKE
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation