Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

1 inch Blinking scrolling ribbon with colored horizontal lines in front of taskbar. Help?

HP Recommended
HP Pavilion All-in-One - 23-q012 (Touch Screen)
Microsoft Windows 10 (64-bit)

I have a HP Pavilion All-in-One - 23-q012 (Touch Screen) that suddenly developed a 1 inch Blinking scrolling ribbon with colored horizontal lines in front of taskbar.  I've tried everything to get rid of it.  When we purchased the computer we bought a Lifetime  VTec Support but can't get any correct phone # to help?  I think the problem started around the same time as an Edge update.  Help?

HP Support Agent
HP Support Agent
22,649 22,636 1,358 1,375
Message 2 of 2
Flag Post
HP Recommended



Welcome to HP Community


I have gone through your Post and would like to help


Please shut down the computer and upon restarting keep tapping on F10 till you see System Configuration Menu ( BIOS )


If the issue persists in BIOS, please contact HP Support for Service Options


1) Click on this link - 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation