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23er1
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23er screen have points black

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23er

Hi, I bought a screen type 23er but have small black point in the screen. It is within the warranty period. I am from Iraq

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TEJ1602
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@23er1, Welcome to HP Support Community!

 

Did you connect an external monitor to check if this dot appears on it as well?

(This would help us verify if this is either an issue with the screen or the graphics card)

 

While you respond to that, here's what you need to do:

 

If you haven't, Please try an alternate monitor to understand if this is either a hardware or a software failure, 

  • if the issue does not appear on the alternate monitor, you may need to replace the display assembly on your computer, 
  • if the issue appears on the alternate monitor/TV as well, re-install the graphics card drivers & update it from the official HP Website: Click here 

If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS) 

  • If the issue does not appear in BIOS, reinstall the graphics card drivers & update BIOS using the above link, 
  • If it does, check if the HP PIXEL POLICY to ensure this is covered for replacement: Click here to verify.

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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