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Venom6767
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27 inch monitor model M6V69AA black screen

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27 inch Monitor M6V69AA

My desktop monitor went black and won’t turn back on after only about a months use. Any ideas on some things I can try to get it back on?

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Echo_Lake
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@Venom6767
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried checking the desktop display on a different monitor or TV? Connect the computer to another display and check. 

While you respond to that, let's try these steps: 

  1. Check the power
  2. Listen to the computer and look at the lights
  3. Reset the display
  4. Inspect the video cable and video connectors for damage
  5. Reset and update the BIOS
  6. Reseat loose internal components
  7. Change the display resolution
  8. Disable the power settings in BIOS

Click here: https://support.hp.com/in-en/document/bph04760 to complete the above-mentioned troubleshooting steps. 

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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