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JRAbate
Level 1
2 1 1 0
Message 1 of 4
871
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Solved!

27er Monitor suddenly limited HDMI resolution -

HP Recommended
HP 27er
Microsoft Windows 10 (64-bit)

After restarting my computer, my HP 27er no longer seems to recognize the full resolution via HDMI.  It was working fine... and decided to change its mind.

 

All of the drivers are up to date and everything seems to be where it should be - - but, (as you'll see below) I cannot get full resolution.

 

Ideas?

 

OS:  Windows 10

display.jpg

Adapter:  Microsoft Basic Display Driver

Adapter.jpg

Graphics card:  ATI Radeon HD 4200 

graphics.jpg

Monitor HP27E Display

monitor.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
JRAbate
Author
Level 1
2 1 1 0
Message 3 of 4
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HP Recommended

Thank you.  Gave that a shot yesterday with no change.

 

After some extra digging, it appears that may graphics card is no loger supported by Windows... so, I think it has just given up on me.

 

Much appreciated!  

View solution in original post

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3 REPLIES 3
erico
Level 17
Level 17
48,390 21,245 4,684 8,941
Message 2 of 4
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HP Recommended

Enter the display's on-screen menu and reset the device.

 

That may jog the Windows 10 OS into installing a better driver. 

 

If this just happened within the last few days, it may be the result of recent Windows 10 updates.

 

There is also a driver provided by HP available for the display at the following link.

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-value-27-inch-displays/3989902/model/1...


Erico

I am not an HP Employee. I volunteer my time to help support fellow members in the community.
Click the Yes button to make a comment that the response was helpful or to say thanks.
If my reply resolves your issue, please take the time to mark it as an Accepted Solution to make it easier for someone who has the same issue to quickly find the solution.
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JRAbate
Author
Level 1
2 1 1 0
Message 3 of 4
Flag Post
HP Recommended

Thank you.  Gave that a shot yesterday with no change.

 

After some extra digging, it appears that may graphics card is no loger supported by Windows... so, I think it has just given up on me.

 

Much appreciated!  

View solution in original post

Was this reply helpful? Yes No
mdklassen
Level 12
11,043 5,264 577 1,230
Message 4 of 4
Flag Post
HP Recommended

On December 18, 2017, Microsoft released an update for the problem with AMD Radeon graphic adapters, for both Windows 10 '1703' and '1709' versions.

 

See: https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/display-problems-on-some-amd-r...?

 

for details.

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