27es Monitor Stopped Working

[Thepacemaker]

I have a 27es monitor (T3M86AA) that just stopped working. The power light on the back of the monitor next to the power cord remains illuminated but the light at the front next to the power button is off.  It displays nothing on screen when connected or disconnected from a video signal and does not respond to pressing or holding down any of its buttons.

Here is what has already been tried and yielded no results:

• Disconnection of the power supply, waiting at least one minute after the power light goes out, and reapplying power 
• Shutdown and power-on the computer.
• Disconnecting and reconnecting the HDMI. Used another HDMI.
• connecting the same cable to a different monitor; working properly. 

[Irfan_06]

Hi @Thepacemaker,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your HP monitor.

Kindly refer to the steps on this link and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support