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ALL IN ONE PC - HP 24‑b173d

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HP Pavilion 24‑b173d
Microsoft Windows 10 (64-bit)

I'm trying to extend my screen to an external monitor using HDMI to VGA adapter, but it's not working (not detecting the external monitor).

I can able to extend my laptop screen using the same DMI to VGA adapter succesfully.

Could you please suggest any other way to connect?



Model: HP Pavilion 24‑b173d

HP Support Agent
HP Support Agent
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@zulfisg Welcome to HP Community!


I understand that you are unable to connect the external monitor using HDMI to VGA adapter.


Please let us know which monitor you are using.


Is there any other port apart from VGA.


Have you tried using a different adapter? 


Try updating the computer, this will install the latest updates -


Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.


Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.


Please refer to the below link to troubleshoot the issue.



Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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