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- HP Community
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- AiO Pavilion b0257c - dual monitors won't connect

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02-05-2023 08:28 PM
Purchased this AiO Pavilion b0257c and can't connect external monitors!
Have tried through the HP USB-C docking station G5 with HDMI, with a display port adapter to HDMI, with HDMI directly, with Type USB-C directly, nothing will be recognized.
I'm returning all these peripherals and giving up. Tried to get assistance from HP Support but they dropped off the grid and never came back to help via email.
Thanks for any suggestions.
02-12-2023 11:23 PM
Hi @ncr33065
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I see that you are facing issues in connecting monitor.
Kindly try to connect from Generic USB hub and let me know.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I hope this helps.
Take care and have a good day.
Treeko
HP Support
I am an HP Employee