02-09-2020 09:05 AM
This IS just 3 Months old and the screen after about 10 mins looses the backlighting to most of the screen I could continue to work if I can see what I'm doing. I suspect this is a hardware problem? Which will I guess mean it being taken away which doesn't help when I need it for my work, is it an expensive repair ?
02-11-2020 03:37 PM
@GarryNeal Greetings from the HP Community!
Your device supports an HDMI-out port, hence, try an alternate monitor to understand if this is either a hardware or a software failure,
if the issue does not appear on the alternate monitor, you may need to replace the display assembly on your computer,
if the issue appears on the alternate monitor/TV as well, re-install the graphics card drivers & update it from the official HP Website: Click here
If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS)
If the issue does not appear in BIOS, reinstall the graphics card drivers & update BIOS using the above link,
If it does, we may need to replace the LCD/Repair the computer.
Keep us posted,
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