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‎10-14-2019 03:15 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

The Display of the PC is gone.   kindly rectify the problem urgently.    

1 REPLY 1

‎10-16-2019 06:45 PM

HP Recommended

@cwouoh
Thank you for posting on the HP Support Community.

 

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  • When was the last time it worked without these issues?
  • Have you updated Graphics and Chipset drivers?
  • Have you checked the display on an external monitor?

I have a few troubleshooting steps we could try to isolate the issue:

I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting, 

If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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