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All in one Camera not working

HP Recommended
Microsoft Windows 10 (64-bit)

Cannot get my camera to turn on, keep getting errors that it could not be found. I can see a camera at the top of my all in ones monitor built in so I am unsure what to do. I have checked everything, firewall etc and all is well. 

HP Support Agent
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HP Recommended


Thank you for posting on HP Support Community.


Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • Did you make any changes to the settings of your PC prior to the issue?
  • When was the last time it worked fine?

While you respond to that, let's try these steps:
To select the webcam as your video source, open your webcam software and look for a video camera, video source, or video caption in the software's properties or preferences. 

  1. In Windows, search for and open Skype.
  2. In Skype, click Tools, and then click Options.
  3. Click Video Settings from the left side of the page.
  4. Select the name of your webcam from the Select webcam list.

Image: Setting the webcam in Skype

  • When the video displays in the pane, click Save. Restart the computer to correct webcam problems.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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