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Blaezfolf
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Apparent known failure of NVIDA RTX 2080ti units

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Omen 880
Microsoft Windows 10 (64-bit)

Nvidia RTX 2080 ti card artifacting and causing system to lock to point of forced power off just days after warranty  ran out. How do I go about replacement of card and dealing with the warranty that expired in less than 3 months from purchase new?

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Echo_Lake
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@Blaezfolf

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Blaezfolf
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The link is where I started out trying to find help.  All I need is how do I send in this card to be repaired or replaced and not a virtual agent that gets me in same loop trying to find one simple answer.  I gave up on the warranty dispute started back on 6/25/20  as I never heard back on that and purchased a extended care and am now waiting for that to be active.

 

 

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