Apps say camera not detected when PC says it is installed

[PH0707]

When apps such as Zoom, Microsoft Teams and Skype, they all say there is no camera detected when the PC says it is installed and current. Have uninstalled installed and updated drivers but to no avail. Any assistance would be most appreciated

[Riddle_Decipher]

@PH0707 Check the anti-virus program settings & ensure it isn't blocking the camera and the same should resolve the issue, if this doesn't help, try the below steps:

here's a few steps to resolve the issue, start with checking for the webcam kill switch (if available on your model, if not: click here & follow the steps) and ensure its turned on,

That said, If your webcam has stopped working after installing a new update, you should uninstall the update and roll back to the older version. You will have to open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Roll Back Driver button > select Yes on the next window. After that, you need to restart your PC to check whether it is working.

If that doesn't work or there were no updates before the issue occurred, you might need to uninstall the webcam driver.

To do this, open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Uninstall Device button.

Restart your computer and then open Device Manager again and click on Action > Scan for hardware changes. (this would automatically reinstall the best drivers for it)

Once done, I suggest you install all the latest pending Windows updates as below and check if it helps.

1. Go to “settings” and click on “update and security”.
2. Under tab “Windows update”, click on the icon “check for updates”.
3. Then once you find the pending updates install it and check.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

P.S: Welcome to HP Community 😉

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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[Ron480]

Followed all the instructions for my HP All-in-One - 24-g061a to no avail.  Which driver from https://support.hp.com/us-en/drivers/selfservice/hp-24-g000-all-in-one-desktop-pc-series/10734619/mo...  can install the inbuilt webcam?

Virus checkers disabled, cannot find hardware in device manager, no webcam kill switch, attempted restore point.  None of which worked.  Is there an *.inf file that can be loaded manually?

[Riddle_Decipher]

@Ron480 If none of that helps, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.