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HP Recommended
HP ENVY All-in-One - 32-a0055
Microsoft Windows 10 (64-bit)

I bought an HP ENVY All-in-One - 32-a0055 back in June 2021. 

When I watch videos on YouTube or even through the Windows Media Player, the audio and video always get out of sync.

It happens in all the different browsers I have installed.  I've checked for audio driver updates and have the latest ones installed.  I have found that if I go into the Device Manager and disable then enable my audio drivers (under Sound, video and game controllers), and then restart my computer, the audio and video will be in sync for a little while, but eventually, they always get out of sync.  Hopefully, someone has an easy solution.

2 REPLIES 2
HP Recommended

@Geocowboy -- is this your computer: HP ENVY All-in-One - 32-a0055 Product Specifications | HP® Customer Support

 

If so, it is a very-fast computer, and should not have any issue streadming & playing a YouTube (or YouTube-4K-resolution)  video, assuming that the 7200 RPM disk-drive is not behaving badly, i.e., starting to "fail".

 

HP Recommended

That looks like the one. It should be very fast, but it has trouble with the audio video sync.  The audio also takes a couple seconds before it is audible when you start a video.  Very frustrating.

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