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‎02-24-2020 01:50 AM

HP Recommended
Product: TouchSmart 520
Operating System: Microsoft Windows 10 (64-bit)

Hi,

from time to time without understanding when or why (I thought it was to show up updates to be installed or internet connection lost but it was not), all icons (menu, task bar, edge tab) are barred (single thin line from up left to Bottom right).

It does not prevent from using the system as far as I can see but does anybody know the meaning of that ?

Thanks

8 REPLIES 8

‎02-24-2020 05:29 AM

HP Recommended

It might be helpful if  you could attach a picture of the icon when it appears that way.  Not clear as to which one is being effected.


I'm not an HP employee.
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‎02-24-2020 08:40 AM

HP Recommended

IconesBarrées-ScreenShot.jpgIconesBarrées-ScreenShot2.jpg

 

Fortunately (or not ;-)) this occured today once again so that I could snapshot it.

Hope it is more clear now.

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‎02-24-2020 09:10 AM

HP Recommended

Well that definitely is more clear.  I have never seen that, however.  

Perhaps some others will chime in.


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‎02-24-2020 10:27 AM

HP Recommended

Hello
you would need the exact model of the pc with n °
product P / n
It may be a simple pilot problem!
since when do you meet this problem, no updates, or special handling?

 

Bonjour
il faudrait le modèle exact du pc avec n°
produit P/n
Il est possible que ce soit un simple problème de pilote !
depuis quand rencontres tu ce problème, pas de mises à jour, ou manipulations particulière ?

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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‎02-24-2020 11:01 AM

HP Recommended

IMG_20200224_163153.jpg

So that, is appears that Product is : 658 283-ZH1

Serial number : 3CR1340RB5

I am likely making a mistake with these references as the HP support website does not recognize these :-((

It is HP SmartTouch 520 running Family Windows 10 1903

updates are done as available. As said, it occurs from time to time with no obvious connection to updates, new programs or any identified handling for several years 

It is occuring right now and I think that it would disappear if I reboot. But for the time being, in case or quick answers from you guys experts will require additional checks I let it as it is...

I dont know whether it is linked but I am loosing  the cursor in the input field (as the current one)

Any idea ?

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‎02-24-2020 11:03 AM

HP Recommended

520-1020fr

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‎02-24-2020 11:05 AM

HP Recommended

64 bits

(current RAM is 8Go increased from 4Go  one month ago , but same behavior with 4Go and 8Go

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‎02-26-2020 09:31 AM

HP Recommended

indeed the product number must be this:
LN626EA

HP TouchSmart 520-1020fr Desktop PC 
You can just try reinstalling the graphics driver!

But obviously nothing under windows 10 here

https://support.hp.com/us-en/drivers/selfservice/hp-touchsmart-520-1000-desktop-pc-series/5146296/mo...

try scan :

Trouver les drivers et pilotes en téléchargement, mise à jour PC

 

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