08-14-2019 03:38 PM
I did an update yesterday and today after I signed in the screen goes black. I tried resetting it, i tried unplugging it then trying again but still no use please help!!!!
08-17-2019 01:00 PM - edited 08-17-2019 01:00 PM
Thank you for posting on the HP Support Community.
Is it windows update or Bios update?
What is the operating system?
While you respond to that, let's try these steps:
Turn off the computer, and then connect the power cord.
Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.
Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.
Hope this helps! Keep me posted for further assistance.
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