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HP Recommended
Microsoft Windows 11

Hi,

when i power on my pc and i start to move the cursor or i start to click anything, the display of my pc starts to turn black and to blink endlessly. But when i restart my laptop everything becomes normal and works normally. I already did a quick and a complete test of the pc from the f2 setup function but no probems were detected. Every update is already done, even the optional. What can I do? trying a reset?

 

5 REPLIES 5
HP Recommended

Hi @Ciro39

 

Welcome to the HP Support Community.

 

I'd like to help! 

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

 

Keep me posted. 

 

 

NIRVANA_95
I am an HP Employee
HP Recommended

Hi,

The name of the product is LAPTOP-6B1FDS6F

HP Recommended

I would need the model number of your system. You may use the link below to locate the model number. You may send ut via private message: CLICK HERE

 

Thanks.

NIRVANA_95
I am an HP Employee
HP Recommended

Hi,

sorry, i was wrong.

The name of the product is: HP Laptop 15s-fq1xxx

The number of the product is: 1L6H7EA#ABZ

 

HP Recommended

Thanks for your response.

 

I would suggest you please use the link below and follow the steps. Once done, let me know the outcome of it: https://support.hp.com/in-en/document/c01997899 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

NIRVANA_95
I am an HP Employee
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