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Papa444
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Black monitor

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HP Pavilion
Microsoft Windows 10 (32-bit)

Need help with black screen 

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Echo_Lake
HP Support Agent
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@Papa444

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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Papa444
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X6F82AA#ABA

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Echo_Lake
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@Papa444

Thank you for posting back.

 

Let's try these steps: 

  • Note Before you begin: Turn off the computer.
  • And disconnect all connected devices from the computer except the mouse and keyboard. This includes removing thumb drives and camera-type memory cards.

Step 1: Checking the power

Step 2: Displaying a built-in on-screen message

Step 3: Fixing a bad video connection

Step 4: Testing the video connection

Step 4: Connecting the monitor to a different computer

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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