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Gracie0430
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Message 1 of 2
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Black screen

HP Recommended
N9E35UA#ABA
Chrome OS

My hp chrome book screen is black. I can hear music but nothing else. Screen  appears black. I turn it off and nothing. I can hook it up to my tv but still no change at all. 
Please help! Thank you!

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praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Gracie0430 Welcome to HP Community!

 

I understand that the hp chrome book screen is black.

 

Do not worry. I will try to fix the issue.

 

Please perform the below steps and check for the issue.

 

The first thing to do is to see if there is something about your setup that is causing the issue. Follow the steps below, in order, and see if one of them solves your problem:

  • Have you manually changed any flags on the chrome://flags page? If so, click the "Reset all to default" button, restart, and test again. Flags are really not intended for use by anyone other than the developers themselves, or when recommended by a skilled expert.
  • Are you in Developer Mode? If so, you may have done something there that caused the issue and you will have to do a Recovery or seek help elsewhere. Note, this forum does not support issues that happen in developer mode.
  • Shut down and reboot. Don't just close the lid, do a complete shut down. Many users rarely shut down - this is the cause of frequent performance and other problems.
  • Do a Hardware Reset​. Note that this is not the same as the other types of resets listed below! Hardware problems such as touchpad , display, sound, and other issues react differently from the other procedures.
  • Sign out of your profile and test in Guest Mode. If the problem goes away, do a Browser ResetExtensions, themes, and other browser-related issues are taken care of here. A Powerwash will not fix these issues.
  • If you still have the problem, do a Factory Reset (Powerwash)This is more drastic than a Browser reset and is only needed of the previous procedures fail to fix the problem. But ,if you have profile issues they will come right back unless you did a Browser Reset first.
  • If you still have the problem, do a RecoveryThis is the only procedure that will reload the Chrome OS system itself, and clean up from developer mode misadventures.

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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