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Jerziegeri
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Blurry pics

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Microsoft Windows 10 (64-bit)

I have an all in one desktop. my built in camera is blurry/fuzzy. I have uninstalled & reinstalled & updated drivers.but still blurry

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The_Fossette
HP Support Agent
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@Jerziegeri,

 

I reviewed your post and I understand that you are facing issues with the webcam image quality.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

  • Make sure your video recording environment has good lighting.
  • Change the image quality, brightness, contrast, and other adjustments in the webcam software.

To resolve problems with choppy playback, take the following actions:

  • Reduce the size of the video image in the webcam software.
  • Use a high-speed Internet connection.
  • Do not use other high-speed USB devices while using the webcam.

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Jerziegeri
Author
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Message 3 of 4
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Still have blurry pictures 

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Riddle_Decipher
HP Support Agent
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Message 4 of 4
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@Jerziegeri I suggest you create a new user account and check if that works, if not, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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