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Posts: 1
Member Since: ‎04-23-2016
Message 1 of 2 (271 Views)

Brand new Phoenix Envy lags after 2 mins of gaming

Operating System: Microsoft Windows 10 (64-bit)

Hey guys. So this is my setup....

Intel Core i7-6700
Processor Speed 3.40 GHz
Processor Cores 4
RAM 16 GB DDR4-2133 SDRAM Memory
Hard Drive Capacity 2 TB; 128 GB SSD
Hard Drive Speed (Revolutions Per Minute) 7200 rpm
Optical Drive Ultra Slim Tray SuperMulti DVD Burner
Pre-loaded Operating System Windows 10 Home
Graphics Card NVIDIA GeForce GTX 960
Dedicated Graphic Card Yes
Video Memory 2 GB

I have the most recent nvidia drivers installed, the computer is not overheating and i can't seem to find anything wrong with how it is setup yet every game i play will start to lag about 2 mins in. this is a brand new computer....the game will start off looking amazing, being fully responsive to my controls and in no time at all i can't even tolerate the delay between my mouse movement and the response on the screen. the background gets blurry and it's just terrible lol. Ive searched for help elsewhere but it seems no one has the answers...please help! i've invested a lot in this comp and am NOT getting a return Smiley Sad

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Posts: 3,798
Member Since: ‎12-08-2015
Message 2 of 2 (245 Views)

Re: Brand new Phoenix Envy lags after 2 mins of gaming

Hi @thelastofme,

I hope you enjoy your visit to the HP Support Forums. I understand you are having an issue with the computer lagging when playing internet games. I will be glad to help you.


Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?
Is the Windows Version on My Computer 32-bit or 64-bit?


Please get back to me and I will help you.

I work on behalf of HP
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