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Dushyant_Singh
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Brightness Control Gone after Upgrading to Windows 10 64

HP Recommended
Hp Touchsmart 610-1120 in
Microsoft Windows 10 (64-bit)
Touchsmart 610-1120IN
 

Product number:QP155AA

  

Motherboard : https://support.hp.com/us-en/product/hp-touchsmart-610-1100-desktop-pc-series/5080777/model/5090264/...

 

Display Card : ATI RADEON HD 5570 (MSI) 1024 

 

Kindly help me with following:

 

01. I have recently upgraded my windows 7 to windows 10 as windows 7 support is ending. Everything is working fine except the display . Windows 10 display was not correct hence i used ATI Auto detect which installed AMD Crystal Control HD 5570 driver. Now the display is ok but brightness control is gone . 

 

02. my mouse automatically moves to any direction randomly 

 

03. Touchscreen is almost non responsive with high lag time.

 

Kindly help.

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Riddle_Decipher
HP Support Agent
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@Dushyant_Singh If you've checked with an alternate mouse and that's moving on its own as well, this is most likely related to the touchscreen issue, I suggest you restart the device and tap on F10 to access the BIOS and check if the touchscreen works fine on it, as that would confirm if its either a hardware or a software issue.

 

Also, I suggest installing the HP Support Assistant using the details on this link: Click here and use the same to update the graphics card, BIOS and the Chipset drivers from the HP website (redirected)

 

P.S: Welcome to HP Forums! 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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Dushyant_Singh
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Hi .

 

Sorry for late reply. In Bios my touchscreen does not works.

 

01. I installed Hp support assistant by it says that there are no software updated for windows 10 . It seems my pc drivers are only available till windows 8 only.

 

02. I tried changing my display adapter from device manager from ATI Mobility Radeon HD 5570 to Microsoft Basic Display Adapter . by doing this my brightness controls come back . but after restart of windows 10 , the screen resolution goes to 1400X1050 automatically . 

 

03. This mouse thing is actually making working impossible now. After 5-10 minutes of work , it majorly moves towards left bottom corner of windows start menu automatically.

 

Please help my work is suffering due to these issues.

 

Thankyou ,

 

Dushyant

 

 

 

 

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Riddle_Decipher
HP Support Agent
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@Dushyant_Singh please disable the touchscreen from the device manager using the below steps and then, check if the mouse works fine:

  • In the search box on the taskbar, type Device Manager, then select Device Manager.

  • Select the arrow next to Human Interface Devices and then select HID-compliant touch screen. (There may be more than one listed.)
  • Select the Action tab at the top of the window. Select Disable device or Enable device, and then confirm. If there's more than one HID-compliant touchscreen device listed, perform steps 2–3 for that one too.

if this works, we would be able to work without these issues for a while, until we decide on how we'd go forward on getting the touchscreen replaced, however, if the above doesn't help either, its most likely a faulty touchpad and that requires a replacement.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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