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Cwonder
New member
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Message 1 of 2
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Flag Post

Broken Envy 27 4k due to faulty stand

HP Recommended
Envy 27
macOS 10.15 Catalina

Hi,

 

I have yet to have gotten a resolution to my broken Envy 27 4k monitor which fell off the stand as I was plugging in an HDMI cable.

It has been now sitting in the corner for months and I am still expecting to get a free replacement as I this is a known flaw of this model...

 

Kind regards

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Cwonder I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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