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‎04-03-2023 06:48 PM - edited ‎04-03-2023 07:36 PM

HP Recommended
Product: HP ENVY x360 15 Convertible PC

The the hinge on my Envy x360 PC came loose and it popped my screen out causing it to crack and I no longer have warranty on it but I want to see what I can do to replace the screen or get it fixed. What are my options? I have also noticed that this seems to be a recurring issue from this model so I want to know if there was anything that the company can do to help fix it as it seems to be a production issue.

Category:
1 REPLY 1

‎04-07-2023 11:33 PM

HP Recommended

Hi @Ruth04,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This unit may need service. You will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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