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HP Recommended
HP ENVY x360 Laptop - 13-ay0044au
Microsoft Windows 11

My HP ENVY X360 left hinge come out almost broken, my product is out of warranty. 

I had tried contacting customer support many times but still got no call back from there. 

Can anyone help me in regarding that how much it cost to fix this?? 

Everything else in my laptop is fine.. display & touch is working as it is. 

1 REPLY 1
HP Recommended

This is not good.  You might want to read this article.

 

All I can suggest it to watch a few videos on how to replace the hinge.

Examine  your hinges and compare to the following to get the correct ones.

https://www.ebay.com/sch/i.html?_from=R40&_trksid=p2380057.m570.l1313&_nkw=hp+envy+x360+hinge+13&_sa...

 

You can try the online support but possibly the cost to repair may exceed the cost of a used or new laptop.

 

1) Click on this link -
https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web form and proceed further.


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